Shipping policy

SHIPPING POLICY

Welcome to the Fine Art by Sarah Andreas shipping policy! We're thrilled to send our artwork to your doorstep, and we appreciate your support in bringing art into your life.

1. Processing and Handling Time

  • Please allow us 2-3 business days for order processing and handling. We carefully prepare your artwork to ensure it reaches you in perfect condition.

2. Shipping Timeframes

  • Our standard shipping typically takes between 3-7 business days for delivery. However, during peak seasons, such as holidays, it might take a bit longer, usually between 5-10 business days.
  • Please note that shipping times are determined by the carrier we use, and while we strive for timely deliveries, we have no direct control over the shipping process.

3. Lost or Delayed Shipments

  • If your package is running late or delayed, we sincerely apologize for any inconvenience. Rest assured, we will do our best to assist you.
  • In case your package is lost in transit, please reach out to us at sarah@wisewoodllc.com  within 48 hours of expected delivery. We will promptly arrange for a replacement to be shipped to you at no additional cost.

4. Damaged Items

  • We take great care in packaging our artwork to prevent damage during transit. However, if you receive a damaged item, please contact us immediately at [insert your contact email].
  • To be eligible for a return and replacement, you must provide a clear picture of the damaged item within 48 hours of receiving your order.

5. International Shipping and Additional Charges

  • For our valued international customers, please be aware that you may be subject to VAT, import fees, or other duties imposed by your local government upon delivery.
  • Please check your local regulations and fees before placing your order, as we are unable to cover or influence these additional charges.

We want your experience with Fine Art by Sarah Andreas to be as smooth as possible. If you have any questions or need further assistance regarding shipping, please don't hesitate to contact us at [insert your contact email]. We're here to help!

Thank you for choosing Fine Art by Sarah Andreas, where art finds its way to your heart and home.