Refund policy
Return Policy at Sarah Andreas Art
Hello from Sarah Andreas Art, a place where each artwork is created to touch your heart, empower your spirit, and beautify your space. I understand that art is a personal journey, and it’s important to me that you feel a deep connection with any piece you choose. If your recent purchase doesn’t quite speak to you as you had hoped, I’m here to ensure your comfort and satisfaction with a straightforward return policy.
How to Return: Should you wish to initiate a return, please reach out to me at sarah@wisewoodllc.com within 15 days of receiving your artwork. I kindly request that the artwork is returned in its original condition – unused, undamaged, and in its original packaging.
Shipping Returns: Once I approve your return request, you will be responsible for shipping the artwork back to me. I suggest using a trackable shipping service and getting shipping insurance for your peace of mind and ours, as I cannot be responsible for items lost or damaged in transit.
Handling Damaged or Defective Items: I take great care in packaging my art to ensure it reaches you in perfect condition. However, if there’s an issue with a damaged or defective piece upon arrival, please contact me immediately at sarah@wisewoodllc.com. Rest assured, I’m here to help and will address any concerns promptly.
Please Note:
- Sale items and gift cards are considered final sales and are not eligible for returns.
- If you’re looking for an exchange, the best way is to return the original item and make a new purchase for your preferred piece.
Processing Refunds: Upon receiving and inspecting your returned item, I’ll inform you about your refund's approval status. If approved, I’ll process the refund to your original payment method. Remember, it might take a bit of time for your bank or credit card company to process and post the refund.
Your trust in my art is incredibly valued. I’m committed to making your experience with Sarah Andreas Art as smooth and pleasant as possible. If you have any questions or need further assistance with your return, please don’t hesitate to get in touch.
Thank you for allowing my art to be a part of your journey.
Warmly,
Sarah Andreas
